In his book “Outliers”, author Malcolm Gladwell explains how “The kinds of errors that cause plane crashes are invariably errors of teamwork and communication” as opposed to mechanical causes. Also, they usually happen after a sequence of mistakes and…
Reputation risk: Is Delta Airlines the Mel Gibson of aviation?
Has Delta Airlines become the Mel Gibson of air travel? As Riskczar.com reported recently, Delta Airlines took a reputation hit because it was charging US soldiers $200 for shelping their four piece of luggage when returning from the War on Terror. Now,…