When people hear the term process documentation they think it just means process maps but process documentation is more than drawing boxes and arrows; it’s often just the first step.
Process maps are an essential part of my toolkit but from the perspective of detailed and robust process documentation they do not include roles and responsibilities, bottlenecks, exceptions, failures, information flows or critical requirements. Fortunately, there are other complementary tools to support process maps.
What’s more, people often create process documentation which nobody uses or updates as workflows change and people come and go. I can show you how to create meaningful and useful process documents to support your existing or proposed processes.
Please click here to read about a process documentation tool know as a SIPOC (pronounced sigh-pock).