My 11-year old came home from school this week and told me he got into trouble and was sent to the office. At lunch, he was horsing around with his buddies and threw some lunch meats at each other. Fortunately, no one was injured. I asked him if was going to do that again, he said no, and that was the end of it. He replied how glad he was that he could tell me the Truth. After all, if I yelled at him every time he screwed up, he would lie or keep secrets. I believe I have created a great relationship with him and a positive culture that promotes the Truth.
My approach is simple: shit happens. And the same applies to your organizations: Let’s learn. Let’s not blame. Let’s not do it again. Without embedding a positive culture into your risk management program, all you have is compliance.